FAQs

  • How does check-in work?

    Check in at our staffed front desk to receive your keycode for 24/7 building and suite access; contactless self-check-in is available on request.

    Check-in begins at 3:00 PM. Complimentary early check-in is offered when available but isn’t guaranteed. A digital registration form is texted before arrival and must be completed to receive your keycode (you can also complete it at the front desk). At arrival, we verify your photo ID and credit card and then activate your keycode, which includes 24/7 access through the front door.

  • Can I check-in early and how do I access the property?

    Complimentary early check-in is possible when available; luggage storage is always complimentary before check-in and after checkout.

    Access is by keycode (issued at the staffed front desk or via contactless check-in by arrangement).

  • Is your pool available year-round?

    Yes—our pool is heated in cooler months, and outdoor areas (pool, hot tubs, sun deck, cabanas, BBQ grills) are open 7:00 AM–11:00 PM year-round with quiet hours at 10:00 PM.

    Towels are provided at the front desk.

  • Can you accept packages for me?

    Yes—we accept packages addressed to the Front Desk and put to the attention of the name on your reservation.

    We’ll hold them for you and have them ready at check-in.

  • Can you stock my groceries before arrival?

    Yes—pre-arrival grocery stocking is available.

    Local grocers typically charge ~10% plus a small fee to shop and deliver the groceries; stocking your suite is complimentary on our end.

  • Is there parking nearby?

    Yes—secure, covered garages are within a block, though we don’t have on-site parking.

    We recommend pulling into our loading zone first to unload, grab a luggage cart, and check in, then parking at a nearby garage (for example Premium Parking P376 at 435 Camp St.).

  • Should I rent a car?

    Usually no—if you’re flying in, we suggest skipping the rental.

    We’re walkable to most attractions, two blocks from the streetcar, and taxis/rideshares are easy.

  • How many bedrooms are available?

    We offer 12 suites totaling 40 bedrooms in this building.

    Choose 2-, 3-, or 4-bedroom layouts; some include private hot tubs and/or balconies. Ask us about adding additional suites for your group.

  • Do you charge extra for each guest?

    Standard occupancy limits apply, with up to two additional adults allowed for an extra-person fee.

    4-bedroom: 10 adults (up to 12 with fees)

    3-bedroom: 6 adults (up to 8 with fees)

    2-bedroom: 4 adults (up to 6 with fees)

    An extra-person fee of $100 per person per night applies for each additional guest up to 2. No further guests are permitted beyond that limit.

  • Do you allow parties?

    No—parties or events with outside guests aren’t permitted unless authorized in advance.

    Bachelor/bachelorette groups are welcome as long as there are no outside-guest parties and noise doesn’t disturb others. No glitter or confetti (extra cleaning fees may apply). Business events may be approved—please discuss before booking. If you’re considering a full-property or many-suite event, contact us.

  • Do you allow pets?

    No—pets aren’t permitted.

    ADA-defined service animals are welcome (emotional support animals aren’t considered service animals under the ADA).

  • Is The Natchez family-friendly?

    Yes—our multi-bedroom suites are great for families, with full kitchens and in-unit laundry.

    Some suites have stairs, balconies, or direct pool access; reach out and we’ll help you choose the best fit.

  • Do you allow for wedding parties or business groups to book?

    Yes— we would be happy to host your group. Please call us to discuss the details of your group booking.

  • Do you have an elevator?

    Yes—elevators serve all floors; many suites are step-free from the lobby, and Suite 1102 includes an ADA-accessible bedroom and accessible living area.

    Some layouts have interior stairs to certain areas—ask us for a step-free setup.

  • Can you place multiple suites together for our group?

    Yes—book multiple suites under one roof and we’ll do our best to place them adjacent or nearby (subject to availability).

    Tell us your headcount and preferred layout.

  • Are amenities for registered guests only?

    Yes—pool, hot tubs, sun deck, cabanas, and BBQ grills are for the enjoyment of our registered guests only.

  • Can you help provide cribs/Pack ’n Plays or high chairs?

    Yes— we have pack ‘n plays, high chairs, and other baby amenities such as dishes & outlet covers. These items are complimentary, need to be requested in advance, and are subject to availability.

    You are also welcome to ship any items to us before your arrival and we can place them in your unit.

  • Do you have Wi-Fi and work areas?

    Yes—complimentary high-speed Wi-Fi is available property-wide, and all suites include dining/work tables.

  • Is The Natchez good for bachelorette or bachelor groups near the French Quarter?

    Yes—our multi-bedroom suites keep everyone under one roof just steps from the French Quarter and Bourbon Street, with full kitchens, in-unit laundry, a pool, and two hot tubs.

    Quiet hours begin at 10:00 PM, and parties with outside guests aren’t allowed—your home base stays relaxing between outings.

  • Is The Natchez good for family reunions or multi-family trips?

    Yes— Book our 3- and 4-bedroom layouts (and add a 2-bedroom suite as needed) so everyone sleeps comfortably under one roof.

    You’ll have full kitchens, in-unit laundry, and shared outdoor spaces with cabanas, BBQ grills, a pool, and two hot tubs.

  • Are you walkable to the Convention Center for conference teams?

    Yes—our location in the CBD is an easy walk to the Convention Center, ideal for teams who want suites with kitchens and laundry plus private bedrooms/baths.

    We also offer luggage storage, package acceptance, and flexible arrival options to simplify group logistics.

  • Is The Natchez convenient for football and basketball fans (Caesars Superdome / Smoothie King Center)?

    Yes—both venues are a short walk, and our suites make pre- and post-game downtime easy with countless bars and restaurants nearby.

  • Do you have meeting-friendly spaces for team huddles?

    Yes—suites include dining/work tables suitable for informal huddles, and business events may be approved by arrangement.

    Tell us your plan and we’ll advise what fits our policies and hours.

  • Can you decorate our suite for a birthday, bachelorette, or other celebration?

    Yes! We can connect you with a partner who provides pre-arrival decoration packages for celebrations such as birthdays, bachelorettes, anniversaries, and more. They can set up balloons, banners, and festive décor in your suite before you arrive (options and pricing vary by suite size and theme). Call or email for more details.

  • Do you offer holiday decorations in the suites?

    Yes—on select dates we offer optional holiday décor packages for stays around Mardi Gras, Halloween, Christmas, and other holidays throughout the year. These can include themed décor and festive touches set up in your suite before you arrive. Availability is limited and must be reserved in advance. Call or email for more details.

  • Do you offer complimentary coffee or breakfast?

    We offer complimentary coffee and tea in the lobby each morning, and every suite has its own drip coffee maker. While we don’t serve a full breakfast on-site, we can stock your suite with groceries before you arrive, and we’re surrounded by great cafés and brunch spots—our front desk is happy to recommend options within a short walk.

  • What’s included in the kitchen?

    Every suite has a full kitchen with cookware, dishes, glassware, utensils, and basic tools so you can comfortably cook meals for your group. Full-size refrigerators, ovens, microwaves, and coffee makers are standard in all suites.

  • What bathroom amenities are provided?

    Our spa-like bathrooms come stocked with shampoo, conditioner, body wash/soap, and hair dryers, with plenty of hot water. If you run low during your stay, just let the front desk know and we’ll replenish them.

  • What is your cancelation policy?

    Pay Up Front & Save | Full Pre-Payment
    Non-Refundable | No Cancellation or Date Changes Allowed

    ᐧ Rates subject to availability and restrictions

    ᐧ Non-refundable and non-changeable rates

    ᐧ 50% deposit taken upon booking; remaining balance charged within 72 hours of making the reservation

    ᐧ If full pre-payment is unsuccessful within 72 hours of making the reservation, the hotel reserves the right to cancel the reservation

    ᐧ Date changes to the reservation are not allowed

    ᐧ Cancellation will result in forfeiture of all prepayments

    Standard Rate | Non-Special Event Bookings:

    ᐧ A 50% refundable deposit is required at booking.

    ᐧ Balance due 14 days before arrival.

    ᐧ Cancellations made more than 14 days before arrival: full refund.

    ᐧ Cancellations within 14 days of arrival: no refund.

    Standard Rate | Special Event Bookings:

    ᐧ A 50% non-refundable deposit is required at booking.

    ᐧ Balance due 30 days before arrival.

    ᐧ Balance is non-refundable once charged.

    ᐧ All payments are final.

    ᐧ Special events dates include the following: French Quarter Fest (April 10-13, 2025), Jazz Fest (April 24-27, 2025 & May 1-4, 2025), July 4th/Essence Fest (July 3-6, 2025), NYE 2025 (Dec 30, 2025 - Jan 1, 2026), Mardi Gras 2026 (Feb 12- Feb 17), Jazz Fest 2026 (April 23-26 & April 30-May 3)

    ᐧ No refunds will be issued due to shortened stays or ruined expectations because of weather conditions or any other reason, unless a mandatory evacuation of New Orleans is issued during the dates of the reservation.